Managed GCC
Backup & Business Continuity
An untested backup is a belief, not a control. We restore from yours on a schedule and send you the evidence.
Almost every organisation has backups. Far fewer have restores. The distinction only becomes visible on the worst day, which is the worst possible moment to discover that the job had been failing silently since a server was rebuilt in March.
Designed against the actual threat
Ransomware changed what a backup has to survive. Modern attacks target the backup estate first, so copies need to be immutable, credential-separated and genuinely offline or object-locked. A backup reachable with domain admin is not a recovery plan.
Recovery objectives that mean something
We set recovery time and recovery point objectives per system rather than as a blanket policy, because the tolerance for your finance system is not the tolerance for a file share. Then we design to those numbers and report against them.
Tested restores
We restore real systems on a schedule and give you the evidence pack - what was restored, how long it took, and whether it met the objective. That is the only honest way to know the estate is recoverable.
Continuity beyond data
A continuity plan that only covers data assumes the office, the network and the people are all still available. We work through the scenarios that are actually likely - a site becoming unreachable, a key platform being unavailable for a day, a supplier failing - and document who does what.
The annual rehearsal
Once a year we run the plan as an exercise with your team. It is invariably the most useful two hours of the engagement, and it always surfaces at least one assumption that no longer holds.
What is included
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Immutable copies
Object-locked and credential-separated, so an intruder with domain admin cannot delete your recovery.
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Per-system objectives
Recovery time and recovery point set per system, not as one blanket policy.
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Scheduled test restores
Real restores on a schedule, with an evidence pack showing time taken against objective.
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Annual rehearsal
The continuity plan exercised with your team once a year, before you need it.
Common questions
Before you ask
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
Related
Often bought together
Managed IT Services
Monitoring, patching and service desk - plus managed application services for the ERP and legacy systems your business actually runs on.
ExploreCo-Managed IT & Help Desk
Your internal team keeps the strategy and the relationships; we take the tickets, the nights and the overflow.
ExploreCybersecurity
Managed detection and response, endpoint hardening, and the evidence your insurer and clients now demand.
ExploreReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.